Searles FAQs

your questions answered

Here you will find a selection of our most frequently asked questions and answers. However, if you can't find the information you are looking for why not try out out live chat feature or visit our contact page for further options.

• Coronavirus Updates

  Coronavirus Update - Updated 23rd June 2020

  Latest Information:

  Following the Government announcement giving us the good news that we can open the resort on Saturday July 4th, we are now working hard to be ready to welcome guests and owners back. For more information on how we will be re-opening the resort, Our Searles Promise to You and what to expect when you visit: Book With Confidence

  New Bookings

  Book your break today with dates available from July 4th 2020. Our phones lines are open for New Bookings Only, Monday to Friday, 9am to 5pm. For any other queries please email: bookings@searles.co.uk.
  
  

  New bookings made arriving from July 4th 2020 are based on the current Government Guidelines and are subject to our standard terms and conditions. 

   

  Closure Information:

  Following the Government announcement on 24th March 2020 advising everyone to stay at home we are now operating Searles Leisure Resort on a minimal staffing level, this is to allow us to maintain the resort and administer booking queries and contact our guests.

  In accordance with the message posted on March 23rd, see below. We will be contacting guests due to stay with us in the next few weeks, due to the reduced staff level this may take longer than first envisaged. Therefore, if we haven’t made contact with you by your arrival date, don’t worry, your monies will not be lost they will be credited to use at a later date or until we have been able to contact you to discuss options.

   

  March 23^rd 2020

  The safety and security of our customers, staff and suppliers is always our first core promise. Therefore, in accordance with governments advice, to avoid unnecessary contact, close social proximity and non-essential travel* we have taken the unprecedented precaution of closing Searles Leisure Resort for the foreseeable future.

  The Resort closed at 10am on Monday 23^rd March for our holiday makers and our reservations team will be contacting all customers who have bookings starting before the 31st  May as a priority to offer to move or credit the booking.

  If you are in a position to move or credit your booking, then we would encourage you to do this as it would not only support Searles but also the local business’ that rely on our resort and tourism in the area.

  To allow the team time to contact our imminent arrivals please do not attempt to contact the team this week if your booking starts after 31st May. If you are due to stay after 31st May we are happy for you to keep your reservation in place and make a decision nearer the time.

  We are mindful of the impact this decision will have on our customers, staff and local suppliers but we are committed to trying to help beat the spread of this terrible virus.

  Please keep safe.

  Government Guidance and advice to avoid non-essential travel in the UK.

  * Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.

  Coronavirus Information

• How can I book my holiday?

  There are two ways to book your holiday at Searles Leisure Resort.

  Online: Click on the Check Availability link and follow the easy steps through this process. You can go back at any time to check or change your booking during this booking process. Your payment is safe and secure and confirmation of your booking will be sent to you via email.

  By Phone: Simply call 01485 534211. Speak to one of our friendly booking team who will be happy to help and advise you on availability and any questions to help you book the perfect holiday for you and your family.

• How and when can I pay for my holiday?

  Deposits are required at time of booking unless you are booking a January Sale Offer for which full payment is due at time of booking or within 9 weeks of arrival for which full payment is also due.

  You can pay for your holiday with a debit or credit card. You can also pay by cheque, made payable to Searles Leisure Resort.

• What’s included in my holiday price?

  As well as your accommodation, you will also receive a FREE Searles Leisure Pass which gives you FREE access to swimming pools including the Newly Refurbished Indoor Swimming Pool, entertainment, Sidney’s Indoor Play Zone and the Play and Fitness Parks. (Please note newspaper promotions are excluded from the free leisure passes).

• Can I bring my pet to the resort?

  No pets with the exception of guide dogs are allowed in any accommodation unless specified by prior arrangement in Pet Friendly Homes. Maximum of 2 dogs per pitch/home at any time.

  Dog Breeds – We do have a Dog Policy on the resort, more information can be found by clicking here.

• Can I make a group booking?

  If you would like to make a group booking we ask that these bookings be made at least 7 days in advance. For more information on our Group Booking Policy please click here.

• What are the dining options?

  We offer a Half Board or Breakfast Only dining package more information can be found by clicking here.

• When is my balance due?

  Full balance is due 9 weeks before arrival.

• Can I make changes to my booking?

  You may change your holiday dates and accommodation within the present year, no later than 4 weeks prior to arrival and is subject to a £30 amendment fee per booking. Subject to availability.

• What is the cancellation charge?

  Cancellation Policy Cover:

  Travel Insurance/Cancellation cover is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. We have arranged a scheme with specialists Travel & General Insurance Services Limited who are fully authorised and regulated by the FCA (Company Reference Number 304788) full details of which can be found on the FCA website www.fca.org.uk. Please call Travel & General on 0203 794 2954 for a quote.

  Cancellation Date	Refund Given
  More than 64 days	100% less your deposit
  43 - 64 days	50% of monies paid less deposit
  29 - 42 days	30% of monies less deposit
  8 - 28 days	10% of monies paid less deposit
  7 days or less	No refund available

   

• Where do I find directions to the resort?

  You can visit our directions page for details of where to find us.

• What is the earliest time I can arrive at the resort?

  Guests staying in our holiday homes are welcome to arrive on the resort from 12 noon to check in where you will receive your facility passes and will be shown where you can park your vehicle. Keys will be available from designated times of 3pm or 4pm as stated on your confirmation.

  Touring and Camping guests may arrive from 2pm.

• What information do I need to check in at reception?

  Please have your holiday receipt to show our reception staff, who will then run through your booking details and show you where your accommodation is on the park.

• What time will my keys be available?

  Keys will be available from designated times of 3pm and 4pm as stated on your confirmation.

• Do I need to bring my own bed linen and towels?

  All holiday homes have bedding provided (Please note this excludes Sun newspaper holidays). Simply bring your towels and tea towels (Please note towels are provided in our Platinum & Gold Lodges and Platinum Cabins).

• Are the beds made up?

  Beds are only made up for guests staying in a Platinum Lodge, Gold Lodge or Platinum Cabin. For other holiday homes you can have your beds made up ready for your arrival by simply booking Bed Making Extra Package.

• Can I use the facilities whilst waiting for my keys?

  Yes, you will be given your Leisure Passes when you check-in.

• Will travel cots fit in the bedrooms?

  Travel cots do not fit into the bedrooms of our holiday homes and will need to stand in the lounge area.

• What time do the pools open/close?

  For the current opening and closing times of the pools please click here.

• What are the gym opening times and prices?

  For the current opening and closing times and prices of the gym please click here.

• Are there hire facilities?

  Searles on park Hire Shop provides essential equipment for families travelling with limited space. For more information on what we have available and costs please click here.

• Can I have a BBQ?

  We allow BBQs but only in the designated BBQ areas. If you bring a disposable BBQ, please use it in those areas. Please take particular care when disposing of hot coals or disposable BBQs.

• What entertainment is going to be on?

  You can view our Entertainment Programme on our website by clicking here.

• Do I have to pay to use the facilities?

  Most facilities are included in the cost of your holiday (with the exception of newspaper promotion bookings) however there may be some activities where an additional charge may be payable.

• Where do we have our half-board meals?

  Your breakfast will be available in Smokey Jo’s Restaurant. Breakfast is served daily 8.30am – 10.30am. Evening meals are available from Smokey Jo’s Restaurant or The Fountain Sports Bar 5.00pm – 8.45pm.

• How do I access Wi-Fi on the resort?

  Free Wi-Fi access is available in designated areas and is subject to speed and download restrictions.

• What times does the Land Train operate?

  The Land Train is available throughout the main season, a full timetable is located outside the Nisa Supermarket on the resort.

• Can I book another holiday before I leave?

  Yes, please see one of our helpful reception team, who can check availability and make a booking for you.

• Can I buy bottled gas on the resort?

  Bottled gas is available in various sizes from our on-site Nisa Supermarket.

• What is the latest time I can depart?

  Departure of our holiday homes is required by 10am but after you have checked out you are welcome to park in one of our public car parks and enjoy the facilities until 12 noon.

  Touring and Camping guests are requested to depart by 11am.

• How do I order a brochure?

  You can order a brochure online on our website, or by calling 01485 534211. You can also download a copy of our brochure in PDF format directly from our website just click here.

• Can I receive special offers by email?

  Simply sign up to receive our special offers by joining our mailing list on our website.

• Can I buy day passes?

  Unfortunately we do not offer day passes to the resort.

• How do we get to the beach?

  The beach can be accessed by exiting the resort behind the supermarket where you can then walk up on to the promenade.

• Local taxi numbers?

  Bens Cars – 01485 533290

  Coastal Cars – 01485 534222

• Local bus times and pick up points?

  For more information on the local bus services operated by Lynx Buses: www.lynxbus.co.uk/bus-times-fares

• How far is Hunstanton Town Centre?

  Hunstanton town centre is a 10 minute walk from the resort, alternatively Searles Leisure Resort operate a Land Train Service directly from the resort into the town centre.

• Can I buy a holiday home or lodge?

  We are delighted to offer holiday home ownership here on the resort for more information please click here. Or alternatively pop and have a chat with our friendly sales team who are located at the entrance to the resort.