Due to changes to the Government advice in relation to Face Masks, we are updating our procedures to comply with these changes and keep you and our employees as safe as possible.
We would like to make you aware of the update as follows, which will be required in all indoor public areas of Searles Leisure Resort, Heacham Manor Hotel and The Fountain Sports Bar from Saturday 8th August 2020 in addition to existing guidance regarding shops & public transport.
- It is MANDATORY for Guests/Customers to wear a face mask/covering in all public areas of the business from the above date including:
When entering and Exiting all Restaurants and Bars
Before you sit down or leave a table in a restaurant, bar, or indoor seating area
When entering and exiting the Leisure Centre
The ONLY time you are permitted to remove your face mask is:
When Eating or Drinking at a table
If you have an Exemption reason not to do so (Exemption downloads and cards are available on the link below)
If you are asked to do so for identification purposes
Our employees are NOT required to wear face masks unless they wish to do so.
For more information on the guidance and regulatory changes and advise please visit the link below:
Visiting Owners Reception
Please avoid visiting Reception unless necessary. To aid in social distancing we are operating a one-way system through the area and ask that only one member of your party visits at any one time. We request you contact Owners Customer Service by phone on 01485 536 024 or by email at firstname.lastname@example.org to make an appointment before attending.We are also asking that Owners queue whilst maintaining a 1m+ distance from others at all times. Because of this you may need to queue outside and we advise you dress appropriately for the weather conditions.
For all enquiries including photo passes, work requests, payments or any other matters, please contact our friendly team in the Owners Reception.
Monday, Tuesday, Thursday, Friday & Saturday: 10am - 4pm (Closed for Lunch: 1pm - 1.30pm)
Direct Telephone: 01485 536024 | Email: email@example.com
Please see the Main Reception for urgent enquiries when the Owners Reception is closed.
Track & Trace
Being able to reopen on Saturday is welcome news but in order for us, and other local businesses, to stay open, it’s important that we do what we can to reduce the risk of local outbreaks of coronavirus.
We therefore ask that you record contact details, as well as times of entry and exit for individual customers, or a lead customer for a group spending time on site - note this does not apply where customers are buying food or drinks to consume off the premises. You will need to take a name and either a contact number or email address and store this, securely, for 21 days. If you are asked by NHS Test and Trace you will need to share this with them.
Doing this will help manage and contain local outbreaks, allowing you to stay open by minimising the risk of reintroducing lockdown measures.
Not only will you be playing your part to keep your local community safe but you will be contributing to the national effort to control the virus and, ultimately, save lives.
Outdoor Swimming Pool: We are delighted to be able to re-open our Outdoor Pool on Saturday July 11th from 10.30am. Following the strict guidelines laid out by the Government we ask that you
pre-book your swimming session using our SportsBooker booking system, or by contacting Leisure Reception on 01485 536029. Swimming is limited to 1 session per day with a limited number of people allowed in the pool per session. We ask that you come to the pool, beach ready and please be advised that there are no changing or toilet facilities available. Please leave all valuables in your unit. No Spectators/Swimmer Only Permitted.
Redgate Court Pool: We are delighted to be able to re-open Redgate Outdoor Pool on Saturday July 11th from 10.30am. Following the strict guidelines laid out by the Government we ask that you
pre-book your swimming session by contacting Leisure Reception on 01485 536029. Swimming is limited to 1 session per day with a limited number of people allowed in the pool per session. We ask that you come to the pool, beach ready and please be advised that there are no changing or toilet facilities available. Please leave all valuables in your holiday home. No Spectators/Swimmer Only Permitted.
Indoor Swimming Pool & Splash Pool: Following the Government announcement on July 9th, our Indoor Pool and Splash Pool will be opening on July 25th. More information coming soon.
We recommend you download from the Apple Store or Google Play our NEW Searles App. Through this you can order food from The Beach Hut , book tables for dining in Smokey Jo's and The Fountain Sports Bar and book activities through Sports Booker. It also provides a way for us to communicate important messages to you whilst you are on resort.
Wi-Fi for Owners
We are happy to inform you that we have now upgraded our WIFI and changed suppliers to Advantage Technologies who have worked closely with us on our internal systems for many years.
There are now more packages available and a new direct support number.
Should you experience any issues the support number is 01842 757007 and is available 7 days a week from 8am to 10pm. or email firstname.lastname@example.org
David Bellamy Conservation Award
Searles Leisure Resort are proud to have been awarded GOLD for 2019/2020 having retained this esteemed Gold Standard award for the last 22 years.
Searles Service Support
Full maintenance support is offered to owners seven days a week, ensuring peace of mind that holiday accommodation is being cared for to the highest standards.
As part of Searles' ongoing energy conservation schemes, owners are offered water saving devices and energy saving products at cost price (including installation) which have a greater impact when combined. The team also offer regular service plans on any gas appliances, keeping your family safe and secure, Searles' Number 1 Core Family Promise.
Services include the following:
UPVC Decking Installations
Gas Appliance Services
In-House Cleaning Service
And many more …
Norfolk Wildlife Trust
Special half-price offer: join today!
Searles Leisure Resort are corporate sponsors of the Norfolk Wildlife Trust, in recognition of this support, Norfolk Wildlife Trust offers all owners Trust membership at HALF PRICE for the first year.