Terms and Conditions - Searles Leisure Resort, Hunstanton, Norfolk

Terms & Conditions

Customer Notice: 

March to May Breaks:

We apologise for improvement works to the resort during your stay.

Noise and disruption will be kept to a minimum.

We aim to continually improve and develop your holiday experience and trust you will enjoy your visit to Searles Leisure Resort.

1. Prices stated in our Brochure are inclusive of VAT at 20% and are subject to change if the VAT rate changes. Prices are correct at time of going to print and are subject to change at the company’s discretion.

2. A binding contract between us will come into existence when we issue confirmation of booking letter.

3. You must pay the deposit stated in the brochure when you book and the balance of the price of your holiday must be paid in full 9 weeks before your arrival date. If you book within 9 weeks of the start of your holiday, you will be required to pay the full price of the holiday when you book. Special offers may have alternative rules on deposit & balance payment dates please enquire when booking. There will be a 2% charge on all credit card payments received.

4. Caravans/Lodges may be occupied from 3pm on the day of arrival until 10am on the day of departure and must be left in a clean and tidy condition. Tourer/tent bookings are from 2pm on the day of arrival until 11am on the day of departure unless otherwise stated. Any change to these arrangements will be notified on your booking confirmation form. If you do not depart at these times we may charge you a late departure fee. Maximum stay is 2 weeks.

5. Early Book-in allows you entry 1 hour prior to normal arrival times stated and is subject to availability at the Park’s discretion.

6. Only persons listed on the registration form may occupy the accommodation allocated. Searles Leisure Resort specialises in providing holidays for families with young children. Whilst all are welcome:

6.1 If you ask to make a booking for more than 2 people we may require you provide evidence to our reasonable satisfaction that you are all couples or all members of the same family. If we are not satisfied by your response then we may cancel the booking. You will receive a refund in accordance with our Refund Policy below, if applicable.

6.2 If you request a group booking (by which we mean a booking for more than one unit or pitch) or a single occupancy booking, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for. For this reason all group or single occupancy bookings must be made at least 7 days in advance.

7. Associated Bookings - You must tell us when you book if your booking is connected to any other booking on the park, for example because you know the people making that booking or you share a common purpose in visiting the park. If you fail to tell us of a connection then we may cancel the booking immediately and (if your stay has started) require you to leave the park. You will receive a refund in accordance with our Refund Policy below, if applicable.

8. If you book through an agency such as Hoseasons we may contact you to consider clauses 6 & 7 above with you before you visit us. If we are not able to contact you, for example because we do not have your contact details, we may speak to you when you arrive. If we are not satisfied by your response then we may cancel the booking but a full refund will be given. 

9. All reservations must include a person of at least 18 years of age.

10. All bookings must have separate lead name and address. When booking for friends and family, please have their names, full address including postcode and contact telephone number ready for each booking. We are unable to make multiple bookings in one individual's name.

11. You may change your dates and accommodation within the present year, no later than 4 weeks prior to arrival and is subject to a £30 amendment fee per booking. Subject to availability.

12. It is essential that you check your booking confirmation form as any amendments to this may be charged for.

13. The number of persons allowed in all accommodation booked is restricted to the number of berths in the accommodation. Beds are not available in the lounge areas and all homes cannot exceed the berth limitation. Tourer/Tent bookings are restricted to the sleeping capacity (Maximum 8).

14. We cannot guarantee, unless you hold a valid Searles Gold Card, that you will be allocated a specific unit of accommodation or that 2 or more units of accommodation booked will be located together. However, we will do all that we can to meet your needs.

15. The units of accommodation illustrated in the brochure are typical of the accommodation available. However, the unit of accommodation allocated to you may differ slightly from those printed.

16. All Caravans/Lodges are fully equipped with cooking and domestic utensils. Adequate duvets and bed linen are provided. (This does not apply to those persons booking via The Sun Promotion Scheme). You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacementof any mattress which is soiled by you or your party.

17. No Pets with the exception of guide dogs are allowed in any accommodation unless specified by prior arrangement in Pet Friendly homes. No Pets are to be left in a car. Maximum of 2 dogs per pitch/homes at any time. No Rottweilers, Pitt Bull or Staffordshire terriers, German Shepherd / Alsatian, Doberman or any dogs listed on the Dangerous Dog Acts list or any half breeds of such dogs are not allowed. Although we understand that not all dogs within our excluded list are unfriendly, this is a Searles policy as a family park and stands. All dogs must be kept under control and are not allowed in the shop, Entertainment or Leisure club, offices or toilets and are only permitted in outside terrace bars within La Piazza and The Fountain Sports Bar. Owners are responsible for cleaning up any dog waste from their pets immediately. It must be collected and disposed of in a hygienic fashion. Guide dogs are accepted in all venues. All dogs must sleep in their own dog bed and we ask you not to allow your dog onto the furniture or beds of our homes. We ask you to be responsible dog owners and only well behaved dogs allowed. Aggressive dogs or noise disturbance will not be tolerated. You will at all times be responsible for your dog and liable for any damage caused.

18. You may park at least 1 car beside your unit or accommodation when booking a Caravan/Lodge. Any additional cars may be parked in the assigned car parks. When booking a Tourer/Tent pitch, you may park 2 cars beside your pitch but you will be required to pay an additional fee for the 2nd car as stated on page 20. This is subject to the size of your Tent/Tourer and pitch space and therefore cannot be guaranteed. This is not available on 8 metre pitches. NO VEHICLES OF A COMMERCIAL NATURE ARE ALLOWED.

19. You will be required to lift ground sheets to allow the grass to recover, when booking a tent pitch for more than one week. Eco friendly ground sheets are preferred on the Park.

20. Only propriety makes of tourer are accepted on the Park. Please note that Tourer/Tenting pitches are set sizes, so please ensure that you accurately state the size of your tourer/tent upon booking, to ensure that the correct size pitch is allocated to you.

21. No washing of dishes or laundry is to take place in the toilet blocks. Separate laundry and washing up areas are provided.

22. No ball games using hard or semi-hard balls may be played on the Park.

23. The speed limit of 5mph within the Park must be observed at all times and bicycles must be ridden responsibly.

24. Sound producers are not to be played at any time to the annoyance of others on the Park especially after 10pm in the evening.

25. If you are suffering from a contagious or infectious disease which may be transmitted in the use of any facilities on the park then you may not use those facilities. 

26. You are responsible for your children. An adult must accompany small children to the toilets. The minimum age without an adult for the following areas is, Leisure Complex 12 years, Gymnasium 17 years, and 14 years for the Golf, Bowls, Fishing & Tennis. Under 8 years are not permitted on the golf course. Adult means a person over 18 years of age.

27. You are responsible for all breakages, including windows and any damage caused by you, a member of your party or any pets and these must be replaced or paid for, prior to departure.

28. We reserve the right to withdraw amenities or programmes of activities that have been advertised where it is necessary to do so due to maintenance, repairs or circumstances beyond our control. Please also note that certain facilities have limited periods of opening as specified in the brochure.

29. When you arrive for your Holiday, please report to Reception, producing your receipt. Unless we are notified of your late arrival, any Caravan/ Lodge or Tourer/Tent pitch not occupied by 10am on the day after notified arrival will be re-let.

30. Should you have any problems with your accommodation or otherwise during your holiday with us, please notify our reception staff immediately so remedial action, if necessary, may be taken. Any complaints brought to our attention, will be dealt with by the Customer Services Manager within one calendar month. It is important that you tell us as soon as you become aware of a matter so that we can look into it as soon as possible. If you do not tell us until after you have left the park then it may not be possible to find evidence to uphold your complaint.

31. You must not cause a nuisance on the Park and must ensure that no member of your party does so either.

32. If you or any member of your party commit a serious breach of this Agreement or any of the rules displayed at the park, Searles Camping Ground Limited reserves the right to terminate the booking. If the breach is capable of remedy, then before we cancel the booking we will give you a written notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short – for example a notice relating to anti-social behaviour will generally require remedy within one hour. 

33. Notwithstanding any liability under the Occupiers Liability Act 1957, or otherwise, all cars, caravans, tents, tourers, vehicles of any description and their contents are permitted to enter the Park at their Owner’s risk and Searles Camping Ground Limited accepts no responsibility for theft ,damage or injury whilst on the Park unless this has been caused by our negligence. We recommend that you insure your personal effects, clothing and jewellery etc, in the normal way before coming on holiday. Although we endeavour to return any lost property, we cannot be held responsible for any items left behind.

34. FORCE MAJEURE – We cannot accept responsibility or pay compensation or refunds for any damage or inconvenience caused by Force Majeure including extreme weather conditions.

35. All homes and inside venues are non-smoking and no pets allowed with the exception of specific pet homes, touring or guide dogs.

36. Cancellation: If you have purchased 'Cancellation Policy Cover' at the time of booking, the policy will reimburse you for your payments to us less any excess. Full details of our 'Cancellation Policy Cover' are available below. If our 'Cancellation Policy Cover' has not been taken at the time of booking, you will be liable for monies paid in accordance to our 'Standard Cancellation Terms' as displayed in the second box below.

37. Children under the age of 12 years must be supervised by an adult (18+) within the Leisure Complex and remain your responsibility at all times. Children under 8 years of age or all non swimmers must be accompanied in the pools by an adult (18+) at all times. 1 Adult can accompany a maximum of 2 children under 8 years in the pools. 

38. Free WiFi access in designated areas, is subject to speed and download restrictions, please enquire.

39. We do not allow guests to film or take photographs in our swimming pool areas. If a professional photographer is shooting photos or video for us, we will try to make sure the filming doesn't affect your holiday and will ensure to let you know what is happening in advance and with clear visible information informing you at the time on resort. With this agreement, you give us rights (free of charge) to anything containing your image (or the image of the other people with you) that is made whilst you are with us. If you do not wish to be in shot, please try to avoid the filming area of make it known to us immediately. If you or someone in your family does appear in a photo or video without meaning to, we will do our best to remove the image from our library. 

40. You and members of your party agree to be temporary members of Searles Club and understand persons under 18 are not permitted to acquire or consume alcoholic beverages.

Terms and conditions are correct at time of publication and subject to change.


Cancellation Policy Cover

Peace of mind for only £15

Cancellation Policy Cover is a vital aspect to booking a holiday, giving you protection against unfortunate events that could otherwise cause you to cancel your holiday spoil your holiday.  To assist you with this, we have arranged competitive Cancellation Policy Cover from Travel & General insurance Services Limited to specifically meet your needs on your holiday.

Book online or

To arrange cover simply call 01485 534211 or e-mail our sales team at bookings@searles.co.uk

The schedule of cover below sets out the limits of the cover provided by our tailored insurance. 

Schedule of cover



Proposed limits 
Sum insured per person


A     Cancellation charges 

Up to £1,500 




Searles (Camping Ground) Limited are an appointed representative of Travel & General Insurance Services Limited, who are authorised and regulated by the Financial Conduct Authority.

Standard Cancellation Terms:

Our standard cancellation terms apply in the event of cancellation when you have not taken out our 'Cancellation Policy Cover' shown above. Please see table below. For full peace of mind ask your Searles Reservation Consultant at the time of booking for further information.

Cancellation date prior to arrival Refund given
More than 64 days 100% less deposit
43 - 64 days 50% of monies paid less deposit
29 - 42 days 30% of monies paid less deposit
8 - 28 days 10% of monies paid less deposit
7 days or less No refund available

Deposit Policy:

Deposits are shown in the table below. Booking values of £60 or less must be paid in full at the time of booking.Deposits are non-refundable after 24 hours from the time a deposit payment is received. Full balance is due 9 weeks before arrival. Special offers may have alternative rules on deposit payment amounts and dates, please enquire when booking a special offer.

Cost of Holiday Deposit
Up to £250 £60
£251 - £350 £90
£351- £500 £120
£501 - £1000 £150
Over £1000 £200
5 Star Holiday Park  - EnjoyEngland.com David Bellamy Award for Conservation AA Holiday Centre Award British Holiday Home Park Association award Searles Leisure is an Investor in People EDP Holiday Park of the Year Award 2014 England Golf GolfMark